At check-in, we got stuck behind a group of half a dozen young people who had no id, no reservation, no apparent money and didn't seem to speak English. The clerk worked with them for at least half an hour, which is either amazing or terrible customer service, depending on whether or not you're me. Eventually, theCSO got into another line or we might still be there.
When we finally got checked in, we were told we'd been "upgraded," which in MGM Grand parlance means "tranferred to a tiny room with no bathtub." At that point it was something like 2am Virginia time, so I got on the phone and more or less begged to be transferred to a room with a bathtub.
They gave in and stuck us in the "MGM Signature" a business hotel behind the MGM Grand. The Sig is awesome and I would stay here again, though I was kind of taken with the Paris yesterday.