When theCSO and I were in Vegas a couple of months ago, he heard the CEO of Zappos speak at a conference, and said CEO invited the conference attendees to come tour the place. It was the epitome of the wacky West Coast start up. Lots of parades and costume contests and there was a nap room. The legal department was decorated like a series of candy shops because they'd had a bake sake for charity there once and they just liked the look.
Anyway, I bring this up because this is exactly the sort of customer service experience I would expect to have. Also note that they don't seem to mind and are indeed happy to go along when a customer wishes to speak only in the third person.
Chalicechick approves.
CC
6 comments:
I've never heard of Zappos. What is it?
I love it when U*Us post about the customer service of various companies etc. Good or bad it is always a hoot to compare it to the kind of customer service one gets from the UUA when a U*U minister behaves badly. . .
Zappos is an online shoe store.
If you consider yourself a customer of the UUA, that's part of the problem.
CC
Let's say 'complaints department' instead then CC. The fact remains that a good number of companies and non-profit organizations do a much better job of dealing responsibly with complaints of various kinds than the UUA does. I might add that ministry can be reasonably described as a form of service". Ministers describe themselves as "religious professionals" and some even go so far as to call themselves "pastoral specialists" etc. In a sense any and all congregants of a church are "clients" of its minister and have a right to expect genuinely *professional* behavior on the part of so called "religious professionals." It is to the shame and detriment of the UUA that it allows U*U ministers to get away with stunningly unprofessional behavior.
* pun not intended but it works.
Shrug. It seems to me to be roughly comparable to the sort of thing people "get away" with in other fields, and indeed, a lot less egregious than what police officers "get away" with.
CC
Your typical indifference to the disturbingly lax standards that U*U clergy are held to or, rather more correctly, are *not* held to. . . is duly taken note of CC. My point is that it is quite pathetic, and indeed shameful, that the tiny declining fringe religion known as The U*U Movement can be put to shame by companies and corporations that do a much better job of responding to complaints than the UUA does.
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