Friday, January 04, 2008

CC on theConsumerist.com

CC witnessed a bad customer service experience on her Jetblue flight back to DC from Vegas, and sent The Consumerist.com a copy of the letter she wrote to Jet Blue.

They posted it.

As of this writing, 95,649 people have read the letter, 1462 have "digged" it and 108have left comments.

So anyway, I'm hoping this means JetBlue will have a talk with their stewardesses about only using warning cards for people who are actually being disruptive.

CC

4 comments:

Ms. Theologian said...

Well congratulations on your letter, and so much reading, digging, and commenting. I only made it half way through reading all the comments, but you seem to have provoked a great deal of thought!

Comrade Kevin said...

Yikes. I'm glad they're taking it seriously.

I'm fortunate nothing like that has happened to me during a flight. Most of the in-flight attendants I have encountered have been either pleasant or at least professionally bland in performing their job.

Robin Edgar said...

Wouldn`t it be nice if U*Us only used their Disruptive Behaviour Policy for people who are actually being disruptive, instead of calmly and peacefully delivering letters of grievance to the Board and/or congregation of a U*U church. . .

kim said...

Years ago I had a friend who was a stewardess (on TWA). From her description of the requirements I learned that they are far more than "flying waitresses". The first stewardesses were required to be RNs.
I think it's great that you wrote that letter and sent it. I hope you gave them enough information to figure out who it was and talk to her about it.